Terms of use

The company will not collect or process personal data of children under the age of 16 unless a parental consent has been given in accordance with applicable local law. If we realize that a child’s personal data was collected in error, we will delete that data without undue delay.

We may, in some cases, process special categories of personal data about your «sensitive data». Sensitive data defines personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data to identify a natural person, health or sexual life, or sexual orientation . For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you freely give your explicit and separate consent in a specific context for a particular purpose.

The online store allows its users to correct, change, supplement, or delete data and information submitted to the online store. If you choose to delete an information, the online store will act to delete this information from its files immediately. For the protection and safety of the user, the online store will try to make sure that the person making the changes is actually the same person as the user. In order to access, change or delete your personal data, to report problems with the operation of the website or to make any inquiries contact the online store via www.krypteia.gr/shop or by e-mail to shop@krypteia.gr. The change or correction of your personal data can also be made via the registration page of www.krypteia.gr/syndesi-xristi/epexergasia-logariasmoy. Please be advised that we will do our utmost to protect your personal data, but protecting your password on our website is also up to you.

The online store is committed to ensuring the security and integrity of the data it collects on the users of its website. The online store has adopted procedures that protect the personal data that users submit to their website or provide them by any other means (eg by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to verify that these items are accurate and are used correctly. Your connection to this is secure because it uses Secure Socket Layer (SSL) technology. SSL technology is based on a keycode for encrypting data before it is sent via SSL connection. The security control between the data and the Server is based on the unique key code ensuring full communication. Browsers browsers (Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari) support the SSL protocol and are recommended to use them to connect to the e-shop website.
We implement an appropriate level of security and we have therefore implemented reasonable physical, electronic and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or are otherwise treated. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is only granted to personal or direct associates with the company required to have such information for the servicing of orders. In the event of a violation of data that contains personal data, the company will comply with applicable law on the notification of violation.

As a data subject you have specific legal rights regarding the personal data we collect from you. The company will respect your rights and deal adequately with your concerns.
The following list contains information about your legal rights under applicable data protection laws:

• Right to withdraw consent: Where processing of your personal data is based on your consent, you may withdraw this consent at any time.
  Right of Correction: You can ask us to correct your personal data. We make reasonable efforts to keep your personal data in our possession or control and used on a continuous basis, accurate, complete, current and related, based on the latest information available to us. You also have the ability to check and correct your personal information by entering your personal account at www.krypteia.gr/syndesi-xristi/epexergasia-logariasmoy.
• Restriction right: You may ask us to restrict the processing of your personal data if you are questioning the accuracy of your personal data for the period we will need to verify the accuracy, – Processing is illegal and you want to restrict the processing instead of deleting your personal data, – We no longer need your personal data, but you you need to support, exercise or defend legal claims, or – You object to the processing for the period we verify whether our legitimate interests override yours.
• Right of access: You may request information about personal data we hold about you, including information about the categories of personal data in our possession or control, for what purpose they are used, from which they were collected, if not from you directly, and to whom they have been notified, as appropriate. You may receive from us free of charge a copy of the personal data we hold for you. We reserve the right to charge a reasonable fee for any further copies that you may request.
• Mobile Rights: Upon your request, we will transfer your data to another controller where technically feasible, provided that processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal information, you can ask us to transfer the data to another editor, who will tell us, directly.
• Right of deletion: You may ask us to delete your personal data where – personal data is no longer necessary in relation to the purposes for which it was collected or processed – you have the right to object to further processing of your personal data and exercise this right – processing based on your consent, withdrawing your consent and no other legal basis for processing – your personal data has been processed illegally unless a treatment is necessary – for compliance with a legal obligation, which requires treatment of us – especially for legal duty to fulfill obligations – for support, exercise or defense of legal claims.
• Right of objection: You may object – at any time – to the processing of your personal data because of your particular situation, provided that processing is not based on your own consent but in our legitimate interest or in legitimate third party interests. In this case, we will no longer process your personal data unless we can demonstrate overriding legitimate reasons and a superior interest in processing or supporting, exercising or defending legal claims. If you are opposed to processing, please specify whether you wish to delete your personal data or restrict our processing by us.
• Right to Submit a Complaint: In the event of an alleged breach of applicable privacy laws, you may file a complaint with the Data Protection Supervisor in the country where you live or in which the alleged violation was filed.
• Time period: We will try to meet your request within 30 days. However, the deadline may be extended for specific reasons relating to the specific legal right or complexity of your request.
• Restricting access: In some cases, we may not be able to provide access to all or some of your personal data by law. If we denied your request for access, we will let you know why this is a refusal.
• Non-recognition: In some cases, we may not be able to search for your personal data because of the IDs you provide in your application. Two examples of personal data that we can not look for when providing your name and email address are: – data collected through browser cookies, – data collected from social networking sites if you have posted a comment under a pseudonym is not known to us.
• In such cases, where we can not identify you as a data subject, we are not in a position to comply with your request to perform your legal rights as described in this article unless you provide us with additional information that allows us to identify you.
• Exercise of your legal rights: In order to exercise your legal rights, please contact us in writing by email. You can also contact our Data Protection Officer directly at shop@krypteia.gr.

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be asked to store your personal data for longer because of legal provisions.
In addition, we will not delete all of your personal information if you have asked us not to communicate with you in the future. For this purpose, the company maintains records that contain information about people who do not want to communicate with them in the future (e.g., through group emails). We categorize your requests as consent to the storage of your personal data for the purposes of maintaining that file unless you give us different instructions.
Please address questions on data protection and any requests for the exercise of your legal rights to the data controller at shop@krypteia.gr.

The online store is constantly expanding, updating and improving its website, and the related products and services, will update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website communicated through it.

The e-commerce company enables you, through the completeness of the descriptions of which you post on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet on our daily shopping lists below, we provide the terms and conditions for returning defective or non-defective products.

In all cases where other than sold, by type or quantity, or missing property that has been previously agreed in writing with the company, the customer returns the products for review and error. In this case the costs of returning the products to the company as well as the costs of return to the customer are borne by the company as long as the return proposed by the company is respected.

If it is found that the article has a manufacturing defect if it is certified by the authorized repairer who provides the warranty of good functioning or if the company itself provides the warranty for proper operation, the following shall apply:

• The warranty is provided for a limited period of time as stated in the product’s analytical features. After the end of this period or repair, replacement of the products is possible with an extra charge upon agreement with the customer.
• The return of the product to be replaced should be done with all the documents accompanying the product (eg DAT, Proof of Retail and so on) and full packaging. If there is a defect found later than delivery and the packaging is not present or if the packaging of the product is received by the distributors upon delivery of the article, it is not necessary to package the product.
• The return of the products will take place either through the company’s personal and transport means, or by courier, or at any of the shops owned by KRYPTEIA.GR under the Greek brand name. In the case of courier returns, the customer is charged with shipping costs to the company and the company is charged with the shipping costs of the replaced or repaired product.
• After the products are returned, the defect referred to by the customer is checked and then communicated with him to inform him of the results of the inspection.
• If the defect is discovered, the product is repaired or replaced, otherwise the transaction is canceled if the product can not be repaired within a reasonable time and no other product of the corresponding or better characteristics or equivalent value can be found by the company . If the transaction is canceled, the refund of the original purchase is made in the same way as the original customer’s payment to the company.
• In particular, in case of credit card debit the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the Bank will then proceed to any transaction provided for under the contract it has concluded with the customer without any responsibility of the company anymore. Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option to «pick up from the store», he would be refunded to him from any branch of the company’s network. In the case of bank wire transfer, a bank wire transfer will be made from the company’s accounts to the customer.
• In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Refunds of products that are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the original documents accompanying the product (such as DAT, Proof of Retail and so on) and full packaging. In these cases, the following apply:

• The product is picked up and checked to determine the defect reported by the customer.
• Provided they have previously been omitted and checked by the company, the item will be replaced with a similar new one, or in the case of non-availability with another new product of the same quality and price, otherwise in case the customer does not wish to be replaced, return of the original purchase money to the customer. The refund is made in the same way as the customer’s initial payment to the company.
• In particular, in case of credit card debit the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the Bank will then proceed to any transaction provided for under the contract it has concluded with the customer without any responsibility of the company anymore . Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option to «pick up from the store», he would be refunded to him from any branch of the company’s network. In the case of bank wire transfer, a bank wire transfer will be made from the company’s accounts to the customer.
• The cost of shipping both for the return of the products to the company and for the return to the customer of the replaced product is borne by the company.
• In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

The customer has the right to withdraw from the purchase contract within 14 calendar days of the date of the conclusion of the service contract (when such a contract is made) or from the delivery (when it comes to products) and even when there are many products in the the same order from delivery and the last one when there is an obligation to deliver products at regular intervals from the delivery of the first. Retirement is subject to the following conditions:

• This withdrawal is unjustifiable and without any charge, and if the item has already been delivered, the customer must return the product exactly in the state he has received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the purchaser has first paid out any sums paid by the company for the delivery of the item to him and the shipping costs for the return of the item.
• The revocation statement is made in writing or electronically and the company is required to send a confirmation of receipt of a withdrawal statement as soon as it comes to it.
• Following the cancellation notice, the company is required to reimburse the price received within 14 days of receipt of the goods.
• Return shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.
• The money will be returned to the customer by the same means as the original collection. Specifically in the case of credit card billing as follows: in the event that until the withdrawal and return of the item has been paid to the company the price from the Bank, the company will be obliged to inform the Bank about the cancellation of the transaction and the Bank will proceed to an act based on the contract it has drawn up with the client. Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick-up” option, he would be refunded to him by the store where he received the receipt. In the case of bank wire transfer, the refund will also be made by bank transfer to the client’s own account.
• The customer is responsible for compensating the company if he has made use of it other than what is necessary to ascertain the nature, characteristics and operation of the goods in the period up to the date of the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on the outer packaging of each product as well as the additional information provided by the company and without opening the packaging of the goods and running the good. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material in electronic or other ways. In the case of opening the packaging or putting into service of the products their value automatically decreases as the product is characterized as second-hand and the customer has to compensate the company for the reduction of the value of the product. The reduction in value resulting from the opening of the packaging and consequently from the product’s classification as a second-hand vehicle is considered on a case-by-case basis and is determined by the company and usually is in the range of 20% -30%. The company is entitled to agree with the customer on its compensation and by offsetting.
• In the event that the retirement relates to the provision of services, the customer shall pay an amount commensurate with the remittance provided until the withdrawal.
• In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Can not withdraw to:

• Service contracts after full service if execution started with the prior express consent of the customer and with his acknowledgment that he will lose the right of withdrawal once the contract has been fully executed by the supplier.
• Products which are not suitable for return, for reasons of health or hygiene, and which have been unsealed after delivery, such as personal care items.
• Contracts where the consumer has requested a special visit from the supplier for the purpose of making emergency repairs or performing maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods other than spare parts which have been used in the course of maintenance or repairs, the right of withdrawal applies to such additional services or goods.
• Sale of sealed sound recordings or sealed video recordings or sealed computer software that have been unsealed after delivery.
• Supply of goods manufactured according to consumer specifications or clearly personalized.

The products available from the company are durable products which carry all the necessary safe operation certification. The products are accompanied by written instructions for use (except for simple product use) and a written guarantee of good working order of reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local area of validity, and the rights provided by the applicable law. The warranty of the device is durable according to the manufacturer from the date of purchase and allows for the free repair of the problem, provided the following conditions are met:

1. Guarantee the dealership and proof of purchase of a device.
2. Do not disturb the fixed components of the device (Serial Number).
3. Do not exclude damage based on the manufacturer’s warranty form.

For more information, we are always at your disposal either by phone at +30 690 700 5070 or via e-mail at shop@krypteia.gr.